This policy explains how Servline Engineering Solution & Store (“Servline”, “we”, “us”) handles personal information collected through this website.
Information we collect
- Information you send us. When you submit an enquiry or quotation request we collect your name, company, phone number, city, email address (if you provide it), your message, and any files you attach, such as photos, drawings or parts lists.
- How you found us. With an enquiry we record the page you first visited, the website that referred you and any campaign tags in the link, so we understand which pages are useful.
- Technical information. Like most websites, our servers log basic technical data such as your IP address, browser type and the pages requested, to keep the site secure and working.
How we use it
- To reply to your enquiry, prepare quotations and provide the services or products you ask for.
- To send you a confirmation of your enquiry by email, if you gave us an email address.
- To protect the website against spam and abuse.
- To understand and improve how the website is used.
We do not sell your personal information, and we do not use it to send marketing messages unless you ask us to.
Who we share it with
We share information only with service providers that help us run the website and respond to you — for example our hosting, email and security providers — and only for those purposes. We may disclose information where the law requires it.
How long we keep it
Enquiries and quotation requests are kept for up to 24 months after our last contact with you, unless they become part of an order or contract that we must keep for longer for accounting or legal reasons.
Security
Attachments you send are stored privately and are available only to the Servline staff who handle your enquiry. Access to our systems is restricted and protected.
Your choices
You can ask us to see, correct or delete the personal information we hold about you by contacting us through the contact page. We will respond within a reasonable time.
Changes
We may update this policy as the website develops. The date at the top of this page shows when it was last changed.